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Frequently Asked Questions
Shipments
How much does shipping cost?
In Italy, shipping costs €10.00 (€20.00 for the islands). For European Union countries it costs €20.00; for the United Kingdom, Switzerland, Norway, the United States, and Canada, €30.00.
How long does delivery take?
Orders are prepared within 1–2 business days of payment confirmation. Delivery takes an average of 2–4 business days in Italy, 5–10 in the European Union, and 7–15 in other countries served.
Do you also ship internationally?
Yes. We ship throughout Italy under the same terms in every region, and to all countries in the European Union, as well as the United Kingdom, Switzerland, Norway, the United States, and Canada. For destinations outside the EU, any customs duties and charges are the recipient’s responsibility.
Can I change the delivery date or address?
Yes. We ship via DHL Express, and in Italy, the complimentary DHL On Demand Delivery service is active: before delivery, you will receive an email or SMS with a link that allows you to change the date or address, have the package left with a neighbor or in a safe place, or collect it from a DHL ServicePoint. Options for international shipments vary by country.
Returns and Refunds
Can I return a product?
Yes, you can request a return within 14 days of the product delivery date, without having to provide a reason.
How do I make a return?
Write to info@affinitocamiceria.it within 14 days of delivery, indicating your order number and the items to be returned. You will receive a DHL Express return label; prepare the package and drop it off at a DHL ServicePoint. Upon receipt, we will inspect the item and proceed with a size exchange or refund.
Who pays for return shipping?
Return shipping costs are borne by the customer, except in the case of a defective, damaged, or incorrectly sent product.
How long does it take to receive the refund?
Refunds are processed within 14 days of receiving and verifying the returned product, using the same payment method chosen at the time of purchase.
Orders and Payments
What payment methods do you accept?
We accept payments via credit or debit card, PayPal, and bank transfer.
Can I modify or cancel an order?
If the order has not yet been shipped, you can request to modify or cancel it by promptly contacting our customer service.
Will I receive an invoice for my order?
The invoice is not issued automatically. For special needs, please contact customer service before the order is shipped.
Customization and Support
Can I customize an item?
Yes, we offer product customization options. You can submit a request via the "Request a customization" form available on the product page.
Can personalized products be returned?
Custom garments cannot be returned, except in the case of defects or errors in production.
How can I contact customer service?
You can contact us at any time by writing to the email address: info@affinitocamiceria.it