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Frequently Asked Questions
Shipments
How much does shipping cost?
Standard shipping cost in Italy is €6.00. Shipping is free for orders over €100.00.
How long does delivery take?
Orders are prepared within 1-2 business days of payment confirmation. Delivery typically takes 2-4 business days from shipment.
Do you ship all over Italy?
Yes, we ship throughout Italy, maintaining the same shipping conditions for all regions.
Returns and Refunds
Can I return a product?
Yes, you can request a return within 14 days of the product delivery date, without having to provide a reason.
Who pays for return shipping?
Return shipping costs are borne by the customer, except in the case of a defective, damaged, or incorrectly sent product.
How long does it take to receive the refund?
Refunds are processed within 14 days of receiving and verifying the returned product, using the same payment method chosen at the time of purchase.
Orders and Payments
What payment methods do you accept?
We accept payments via credit or debit card, PayPal, and bank transfer.
Can I modify or cancel an order?
If the order has not yet been shipped, you can request to modify or cancel it by promptly contacting our customer service.
Will I receive an invoice for my order?
The invoice is not issued automatically. For special needs, please contact customer service before the order is shipped.
Customization and Support
Can I customize an item?
Yes, we offer product customization options. You can submit a request via the "Request a customization" form available on the product page.
Can personalized products be returned?
Custom garments cannot be returned, except in the case of defects or errors in production.
How can I contact customer service?
You can contact us at any time by writing to the email address: info@affinitocamiceria.it