Shipping and Returns

Shipping

Affinito S.R.L. ships to Italy, San Marino and Vatican City, to the countries of the European Union, to other European countries outside the EU (including the United Kingdom, Switzerland and Norway), to the United States and to Canada. The up-to-date list of countries served is shown at checkout.

Shipping costs

• Italy, San Marino and Vatican City: €10.00.
• Italian islands (Sardinia, Sicily and minor islands): €20.00.
• European Union: €20.00.
• Other European countries outside the EU (including the United Kingdom, Switzerland and Norway), United States and Canada: €30.00.

The rate for the islands is applied automatically at checkout based on the delivery postcode. Shipping is free for orders of €100.00 or more to Italy (islands included), San Marino and Vatican City, and for orders of €200.00 or more to all other destinations.

For shipments outside the European Union, any duties, taxes and customs charges are paid by the recipient and are collected by the courier on delivery.

Processing and delivery times

Orders are prepared within 1-2 working days of payment confirmation.

Delivery usually takes 2-4 working days from dispatch for Italy, 5-10 working days for European Union countries and 7-15 working days for the other countries served, barring delays not attributable to the seller or force majeure.

The times shown are indicative only and may vary during sales periods, holidays, promotions or for logistical reasons beyond the control of Affinito S.R.L.

Tracked delivery

Shipments are handled by an express courier: every delivery is tracked and the tracking code is sent by email when the order is dispatched, so you can follow your parcel until it is delivered.

Delivery options may vary depending on the courier and the destination country.

Order confirmation and dispatch

Once the order is complete, the customer will receive a confirmation email at the address provided at checkout.

Affinito S.R.L. reserves the right to contact the customer if there are problems with product availability, the details entered or the payment.

Right of withdrawal

Under current e-commerce and consumer protection law, the customer has the right to withdraw from the purchase within 14 days of the delivery date, without having to give any reason.

To exercise the right of withdrawal, the customer must send a message to info@affinitocamiceria.it, stating the order number and the products they wish to return.

Conditions for accepting a return

A return will only be accepted if the returned product meets all of the following conditions:

• it has not been used, worn, washed or damaged;
• it is returned in the same condition in which it was received;
• it has its original labels intact and not removed;
• it is returned in its original packaging, where applicable;
• it shows no signs of wear, stains, odours, alterations or tampering.

Affinito S.R.L. reserves the right to refuse the return if the returned product does not meet even one of the conditions above.

Products excluded from returns

Personalised garments or garments made to the customer's specific request cannot be returned, except in the case of a defective or non-conforming product.

Return shipping costs

The shipping costs for returning the product are paid by the customer. For returns from abroad, the customer must state on the shipment that it contains returned goods; any customs charges applied when the goods re-enter the country will not be refunded.

The original shipping costs paid for the order are not refundable, except for returns due to a defective product, a damaged product or a shipping error attributable to the seller.

Return procedure

To request a return, the customer must:

• send a request to info@affinitocamiceria.it within 14 days of delivery;
• state their name, surname, order number and reason for the return;
• wait for the return instructions;
• pack the product carefully, enclose the return form if requested and ship it to the address below, keeping the proof of shipment.

The product must be returned to the following address:

AFFINITO S.R.L.
Via Lagno, 7
80013 Casalnuovo di Napoli (NA)
Italy

Size exchange or replacement

As an alternative to a refund, the customer may request a size exchange for the purchased product, subject to availability of the requested item.

If the desired size is not available, the customer may choose a refund as described in this policy.

An exchange is handled as a return followed by a new shipment: the shipping costs for returning the product and for sending the new item are borne by the customer.

Refund

After receiving and checking the returned product, Affinito S.R.L. will issue the refund within 14 days.

The refund will be made, where possible, using the same payment method chosen by the customer at purchase, unless otherwise agreed between the parties.

Affinito S.R.L. reserves the right to withhold the refund until the returned goods have actually been received or until the customer has shown proof of having shipped the product correctly.

Defective, damaged or incorrect products

If the customer receives a defective or damaged product, or one different from the product ordered, they must report it promptly by writing to info@affinitocamiceria.it.

In such cases, after verification by Affinito S.R.L., the customer will be entitled, as appropriate, to a replacement product or to a refund, including any return shipping costs incurred.

Customer service

For any information about shipping, deliveries, returns or exchanges, you can contact customer service at info@affinitocamiceria.it.